Comparative Review of Leading Remote Desktop Software
By Amanda Reyes | Published: 2025-03-29 | Category: Remote Desktop Software
About Remote Desktop Software
Remote desktop software enables users to access and control a computer or device from another location over a network or the internet. This facilitates remote work, IT support, and system administration.
Scoring Criteria
- → Performance
- → Security
- → Features
- → Ease of Use
- → Value
- → Platform Support
The Best Remote Desktop Software
#10
Chrome Remote Desktop
By Google
A simple, free, web-based remote access tool leveraging Google accounts for easy setup and connection.
Platforms & Use Cases
Platforms: Windows, macOS, Linux, iOS, Android, ChromeOS, Web
Best For: Personal Remote Access, Quick Remote Support (via code), Cross-Platform Access
Key Features
- ✓Web-Based Access: Initiate connections directly through the Chrome browser or dedicated apps.
- ✓Easy Setup: Simple installation and connection process using a Google account. (Very High)
- ✓Cross-Platform: Access computers running Windows, macOS, or Linux from various devices.
- ✓Free: Completely free for both personal and commercial use.
- ✓Basic Remote Support: Allows temporary access via a generated code for support scenarios.
Scorecard (Overall: 7.5 / 10.0)
Pricing
Free
Contact Vendor
- Remote Access
- Remote Support (via code)
- Basic File Transfer (upload/download)
- Cross-Platform
Limitations: Limited feature set (no remote print, session recording, advanced management), Performance can be less smooth than paid options, Requires Google account and Chrome browser/app installation
Pros
- + Completely free
- + Extremely easy to set up and use
- + Good cross-platform availability
- + Convenient for quick access or support
Cons
- - Limited features compared to paid solutions
- - Performance can lag, especially over slower connections
- - Requires a Google account
- - No central management features for businesses
Verdict
"Chrome Remote Desktop is an unbeatable value proposition for basic, free remote access. Its simplicity makes it perfect for personal use and occasional support, despite its limited feature set."
#9
Microsoft Remote Desktop
By Microsoft
Built-in Windows feature and standalone apps allowing remote connections to Windows PCs (Pro/Enterprise editions) using the RDP protocol.
Platforms & Use Cases
Platforms: Windows, macOS, iOS, Android, Web (via RD Web Access)
Best For: Accessing Work PC, System Administration, Personal Use (Windows Pro/Ent)
Key Features
- ✓Native Windows Integration: Built directly into Windows Professional and Enterprise editions (host capability).
- ✓RDP Protocol: Uses Microsoft's Remote Desktop Protocol, known for efficiency within Windows environments.
- ✓Resource Redirection: Supports redirection of printers, drives, audio, and clipboard.
- ✓Multi-Monitor Support: Can utilize multiple monitors on the client side.
- ✓Network Level Authentication (NLA): Enhances security by requiring authentication before establishing a full session.
Scorecard (Overall: 7.2 / 10.0)
Pricing
Free
Contact Vendor
- Remote access via RDP
- Resource Redirection
- Multi-Monitor Support
Limitations: Requires Windows Pro/Enterprise/Server on the host PC, Can be complex to set up for access outside the local network (port forwarding/VPN required), No central management console (unless using RD Gateway/Services)
Pros
- + Free to use (if host PC has appropriate Windows license)
- + Good performance, especially on local networks
- + Native integration with Windows
- + Supports essential features like printing and drive redirection
Cons
- - Host computer must run Windows Pro or Enterprise
- - Setup for external access can be technically challenging (firewall/router configuration)
- - Lacks advanced features found in paid solutions (e.g., easy file transfer UI, session recording)
- - No built-in remote support features (like session invitations)
Verdict
"Microsoft Remote Desktop is a solid, free option for accessing Windows Pro/Enterprise PCs, particularly within a local network or via VPN, but lacks the ease of setup and features of third-party tools for external access."
#8
Parallels Access
By Parallels International GmbH
Remote access software optimized for accessing desktop applications from mobile devices, offering a unique touch-friendly interface.
Platforms & Use Cases
Platforms: Windows, macOS, iOS, Android, Web
Best For: Mobile Remote Access, Accessing Desktop Apps on Tablets/Phones, Personal Remote Access
Key Features
- ✓Applification Technology: Adapts desktop applications to behave like native mobile apps with touch controls.
- ✓Universal File Manager: Access files on the remote computer and cloud storage services (Dropbox, Google Drive).
- ✓Mobile Optimized View: Presents the desktop in a way that's easier to navigate on small screens.
- ✓Lock'n'Go Magnifying Glass: Tool for precise selections and clicks on mobile devices.
- ✓Cross-Platform: Access Windows or Mac desktops from iOS, Android, or web browsers.
Scorecard (Overall: 7.2 / 10.0)
Pricing
Personal (1 Year)
$19.99 / annually
- Access up to 5 computers
- Unlimited mobile devices
- Full feature set
Limitations: Billed annually
Business (1 Year)
$49.99 / annually
- Access up to 5 computers per user
- Centralized admin console
- Manage users and permissions
Limitations: Per user, billed annually
Pros
- + Excellent experience for accessing desktops from mobile devices
- + Innovative touch controls for desktop apps
- + Simple setup and clean interface
- + Affordable personal plan
Cons
- - Less feature-rich for desktop-to-desktop connections
- - Not primarily designed for IT support use cases
- - Performance can vary depending on the application being accessed
- - Limited Linux support (host only)
Verdict
"Parallels Access shines for users who frequently need to access their desktop applications from a phone or tablet, offering a unique and effective mobile interface at a reasonable price."
#7
GoToMyPC
By GoTo (formerly LogMeIn, Inc.)
A simple and secure remote access solution focused on ease of use for individuals and businesses needing to connect to their office or home PCs.
Platforms & Use Cases
Platforms: Windows, macOS, iOS, Android, Web
Best For: Remote Work, Personal Access, Mobile Access
Key Features
- ✓Ease of Use: Designed for straightforward setup and operation. (High)
- ✓Security: AES-256 encryption, dual passwords, multi-factor authentication.
- ✓File Transfer: Transfer files between connected computers.
- ✓Remote Sound & Printing: Hear audio from the remote PC and print to local printers.
- ✓Multi-Monitor Support: View all monitors of the remote computer.
Scorecard (Overall: 7.2 / 10.0)
Pricing
Personal
$35.00 / monthly
- Access 1 computer
- Remote Printing
- File Transfer
- Multi-Monitor Support
Limitations: Per computer pricing
Pro
$66.00 / monthly
- Access 2-50 computers
- Personal features
- User Management
- Usage Reports
Limitations: Pricing scales per computer
Corporate
$128.00 / monthly
- Access 5+ computers
- Pro features
- Admin Center
- Deployment options
Limitations: Minimum 5 computers, custom pricing often required
Pros
- + Very easy to set up and use
- + Reliable connections
- + Good security features
Cons
- - Expensive, particularly the per-computer pricing model
- - Fewer advanced features compared to competitors
- - No free version
- - Limited Linux support
Verdict
"GoToMyPC prioritizes simplicity and ease of use, making it suitable for non-technical users needing basic remote access, but its high cost per computer is a major drawback."
#6
LogMeIn Pro
By GoTo (formerly LogMeIn, Inc.)
A long-standing remote access tool focused on providing reliable connections for individuals and small businesses, with robust features.
Platforms & Use Cases
Platforms: Windows, macOS, iOS, Android, Web
Best For: Remote Work, Individual Access, Small Business Access
Key Features
- ✓Reliable Connectivity: Known for stable remote sessions.
- ✓File Transfer: Easy drag-and-drop file transfer between local and remote computers.
- ✓Remote Printing: Print documents from the remote computer to a local printer.
- ✓Multi-Monitor Display: View and switch between multiple monitors connected to the remote computer.
- ✓Included Password Manager: Comes bundled with 1Password from LastPass (owned by GoTo).
Scorecard (Overall: 7.3 / 10.0)
Pricing
Pro for Individuals
$30.00 / monthly
- Access up to 2 computers
- Unlimited Users
- Remote Printing
- Multi-Monitor Display
- 1TB File Storage
- LastPass Premium
Limitations: Limited number of computers
Pro for Power Users
$70.00 / monthly
- Access up to 5 computers
- All features of Individuals plan
Limitations: Higher cost for more computers
Pro for Small Businesses
$129.00 / monthly
- Access up to 10 computers
- All features of Power Users plan
- Computer Grouping
- User Access Management
Limitations: Scales up in price significantly
Pros
- + Reliable and stable connections
- + User-friendly interface
- + Good core feature set including remote printing and file transfer
- + Includes cloud storage and password manager
Cons
- - Relatively expensive compared to competitors with similar features
- - No free version available
- - Performance may not be as fast as some rivals
- - Limited Linux support
Verdict
"LogMeIn Pro is a reliable and user-friendly option for individuals and small businesses needing consistent remote access, but its higher price point makes it less competitive value-wise."
#5
ConnectWise ScreenConnect
By ConnectWise
Highly customizable and secure remote support, access, and meeting solution favored by IT professionals and MSPs.
Platforms & Use Cases
Platforms: Windows, macOS, Linux, iOS, Android, Web
Best For: Managed Service Providers (MSPs), IT Support Teams, Remote Access for Business, Remote Meetings
Key Features
- ✓Self-Hosted Option: Offers both cloud-hosted and on-premises (self-hosted) deployment options.
- ✓Customization & Branding: Extensive options to tailor the look, feel, and functionality. (High)
- ✓Security Focus: AES-256 encryption, role-based security, multi-factor authentication, session timeout policies.
- ✓Powerful Toolset: Includes remote command line, registry editor, file transfer, chat, annotation, session recording.
- ✓Extensions & Integrations: Marketplace for extensions and integration with PSA/RMM tools.
Scorecard (Overall: 8.0 / 10.0)
Pricing
One (Single Tech License)
$28.00 / monthly
- 1 Concurrent Session
- Unlimited Unattended Agents
- Remote Support & Access
- Basic Customization
Limitations: Single technician only
Standard (Team License)
$42.00 / monthly
- 3 Concurrent Sessions
- Unlimited Unattended Agents
- Remote Support & Access
- Standard Customization
- Basic Reporting
Limitations: Per concurrent technician pricing
Premium (Advanced Team License)
$54.00 / monthly
- 10 Concurrent Sessions
- Unlimited Unattended Agents
- Advanced Customization
- Advanced Reporting
- VoIP Audio
- Video Recording
Limitations: Per concurrent technician pricing
Pros
- + Highly customizable and extensible
- + Strong security features and control
- + Self-hosting option available
- + Powerful toolset for IT professionals
- + Scales well for MSPs and large IT teams
Cons
- - Can be more complex to set up and manage than simpler tools
- - Pricing based on concurrent sessions can become expensive
- - Interface might feel less modern to some users
Verdict
"ConnectWise ScreenConnect is a top-tier choice for IT professionals and MSPs needing a powerful, secure, and highly customizable remote access solution, especially if self-hosting is desired."
#4
Zoho Assist
By Zoho Corporation
Cloud-based remote support and access software, part of the Zoho ecosystem, offering strong features for IT help desks and MSPs.
Platforms & Use Cases
Platforms: Windows, macOS, Linux, iOS, Android, ChromeOS, Web
Best For: IT Help Desk Support, Managed Service Providers (MSPs), Remote Work Access, Customer Support
Key Features
- ✓On-Demand & Unattended Access: Supports both attended remote support sessions and unattended access to managed devices.
- ✓Technician Console: Web-based console for managing sessions, devices, and settings.
- ✓Session Tools: Includes file transfer, chat, session recording, screen annotation, and multi-monitor navigation.
- ✓Integrations: Integrates well with Zoho Desk, Zoho CRM, and other service desk solutions.
- ✓Security: SSL/TLS encryption, two-factor authentication, action log reports.
Scorecard (Overall: 8.2 / 10.0)
Pricing
Free
Contact Vendor
- 1 Remote Support Technician
- 5 Unattended Computers
- Basic remote support features
Limitations: Limited features and number of devices
Remote Support - Standard
$10.00 / monthly
- File Transfer
- Chat
- Clipboard Sharing
- Remote Print
- Multi-Monitor Navigation
Limitations: Per technician pricing, Focus on attended support
Remote Support - Professional
$15.00 / monthly
- Standard features
- Session Recording
- Screen Annotation
- Voice/Video Chat
- Mobile SDK
Limitations: Per technician pricing
Unattended Access - Standard
$10.00 / monthly
- 25 Unattended Computers per plan
- Bulk Deployment
- Wake on LAN
- Remote Power Options
- Diagnostic Tools
Limitations: Focused on unattended access management
Pros
- + Competitive pricing, especially within the Zoho ecosystem
- + Strong feature set for IT support and MSPs
- + Good integration capabilities
- + Includes both attended and unattended access plans
- + Generous free plan for basic needs
Cons
- - Interface can be complex for beginners
- - Performance might not match the top speed-focused competitors
- - Separate pricing for Remote Support and Unattended Access can be confusing
Verdict
"Zoho Assist is a powerful and cost-effective solution, particularly valuable for IT departments and MSPs already using or considering the Zoho suite."
#3
TeamViewer Remote
By TeamViewer AG
A widely recognized and feature-rich remote access and support solution suitable for various needs, from personal use to large enterprises.
Platforms & Use Cases
Platforms: Windows, macOS, Linux, iOS, Android, ChromeOS, Web
Best For: Remote Support, Remote Access, Online Meetings, Endpoint Management, IoT Device Control
Key Features
- ✓Cross-Platform Access: Connect to and from a vast range of devices and operating systems.
- ✓Comprehensive Feature Set: Includes remote control, file transfer, chat, remote printing, session recording, VPN, Wake-on-LAN.
- ✓Security: End-to-end AES encryption, two-factor authentication, trusted devices, brute force protection. (Strong)
- ✓Management Console: Centralized dashboard for managing users, devices, policies, and connection logs.
- ✓Mobile Device Support: Allows remote control or viewing of Android and iOS devices (capabilities vary).
Scorecard (Overall: 8.7 / 10.0)
Pricing
Free
Contact Vendor
- Basic remote access
Limitations: Personal use only, Feature limited, Susceptible to commercial use detection
Remote Access
$24.90 / monthly
- 1 Licensed User
- 1 Concurrent Connection
- Manage up to 3 devices
Limitations: Primarily for accessing own devices
Business
$50.90 / monthly
- 1 Licensed User
- 1 Concurrent Connection
- Manage up to 200 devices
- Basic reporting
Limitations: Single user license
Premium
$112.90 / monthly
- Up to 15 Licensed Users
- 1 Concurrent Connection (add-ons available)
- Manage up to 300 devices
- User access reporting
- Custom branding
Limitations: Base plan includes only 1 concurrent connection
Corporate
$229.90 / monthly
- Up to 30 Licensed Users
- 3 Concurrent Connections (add-ons available)
- Manage up to 500 devices
- Mass deployment
- Advanced reporting
- Third-party integrations
Limitations: Higher cost tier
Pros
- + Extremely comprehensive feature set
- + Excellent platform compatibility
- + Strong security measures
- + Well-established and reliable
- + Scalable for large organizations
Cons
- - Can be expensive, especially for multiple concurrent sessions
- - Free version can be flagged for suspected commercial use
- - Performance can sometimes lag behind top competitors
Verdict
"TeamViewer remains a benchmark for features and platform support, ideal for organizations needing a robust, all-in-one solution, though its cost can be a factor."
#2
AnyDesk
By AnyDesk Software GmbH
Lightweight and fast remote desktop application focusing on speed, low latency, and security across multiple platforms.
Platforms & Use Cases
Platforms: Windows, macOS, Linux, FreeBSD, iOS, Android, ChromeOS, Raspberry Pi
Best For: Remote Support, Remote Work, Personal Use, File Transfer
Key Features
- ✓DeskRT Codec: Proprietary codec designed for high frame rates and low latency, even on poor connections.
- ✓Lightweight Client: Small application size allows for quick download and execution.
- ✓Security: Uses TLS 1.2 encryption and RSA 2048 asymmetric key exchange. (High)
- ✓Cross-Platform Compatibility: Supports a wide array of operating systems and devices.
- ✓Unattended Access: Allows connection to remote devices without user intervention via password setup.
Scorecard (Overall: 8.5 / 10.0)
Pricing
Free
Contact Vendor
- Basic remote access for personal use
Limitations: Limited features, Non-commercial use only
Solo
$14.90 / monthly
- 1 Licensed User
- Up to 3 logged-in devices
- 1 outgoing connection
- Unlimited devices for unattended access (up to 100 managed)
Standard
$29.90 / monthly
- Team features
- Up to 20 licensed users
- Standard User Management
- Custom Client
- Session Logging
Limitations: Starts with 1 outgoing connection (more can be added)
Advanced
$79.90 / monthly
- Standard features
- Up to 100 licensed users
- Advanced User Management (Groups, Permissions)
- Mass Deployment (MSI)
- Phone Support
Limitations: Starts with 2 concurrent connections (more can be added)
Pros
- + Very fast performance and low latency
- + Extremely lightweight and portable client
- + Simple and intuitive user interface
- + Excellent cross-platform support
- + Free version available for personal use
Cons
- - Free version has significant limitations and nag screens
- - Some advanced features require higher-tier plans
- - Customer support quality can vary
Verdict
"AnyDesk excels in performance and ease of use, making it ideal for users prioritizing speed and simplicity, especially for remote support scenarios. Its free tier is useful for personal use."
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#1
Splashtop
By Splashtop Inc.
High-performance remote access and support solution known for speed and value, catering to individuals, businesses, and MSPs.
Platforms & Use Cases
Platforms: Windows, macOS, Linux, iOS, Android, ChromeOS, Web
Best For: Remote Work, IT Support, Education, Managed Service Providers (MSPs)
Key Features
- ✓High Performance: Optimized streaming protocol delivers fast and smooth connections, supporting 4K streaming.
- ✓Broad Platform Support: Clients available for nearly all major operating systems and devices.
- ✓Security Features: Includes TLS/SSL encryption, multi-factor authentication, device authentication, and logging.
- ✓Role-Based Access Control: Granular permissions for managing user access.
- ✓File Transfer & Remote Print: Essential tools for productivity during remote sessions.
Scorecard (Overall: 8.8 / 10.0)
Pricing
Business Access Solo
$5.00 / monthly
- Access from unlimited devices
- File Transfer
- Remote Print
- Chat
Limitations: 1 User, Access up to 2 computers
Business Access Pro
$8.25 / monthly
- Solo features
- Multi-to-Multi Monitor
- Remote Reboot
- User Management
- Session Recording
Limitations: Per User pricing, Access up to 10 computers per user
SOS (On-Demand Support)
$17.00 / monthly
- Unlimited devices support
- Attended & Unattended Access options
- Custom Branding
- Mobile Device Support
Limitations: Per technician pricing
Pros
- + Excellent performance and streaming quality
- + Competitive pricing and good value
- + Strong security features
- + Wide range of platform support
- + Specific plans tailored to different use cases (personal, business, support)
Cons
- - Interface can feel slightly dated compared to some competitors
- - Plan structure can be confusing initially
Verdict
"Splashtop offers outstanding performance and a rich feature set at a very competitive price point, making it a top choice for businesses, IT support, and value-conscious users."
Final Thoughts
The remote desktop software market offers diverse solutions catering to various needs, from simple personal access to complex enterprise support. Key differentiators include performance, feature set, platform support, security, ease of use, and pricing models. Top contenders like Splashtop, AnyDesk, and TeamViewer provide robust performance and features, while Zoho Assist and ConnectWise ScreenConnect excel in IT/MSP environments. Free options like Chrome Remote Desktop and Microsoft Remote Desktop offer excellent value for basic access.