Top IT Support Companies Comparison
By Sheila Morgan | Published: 2025-03-31 | Category: It Support Company
About It Support Company
IT support companies provide outsourced technical assistance, managing and maintaining IT infrastructure and end-user systems for businesses. Services range from helpdesk support and troubleshooting to network management, cybersecurity, and strategic IT consulting.
Scoring Criteria
- → Support Quality & Response Time
- → Technical Expertise & Scope
- → Proactive Management
- → Security Services
- → Scalability & Flexibility
- → Pricing & Value
The Best It Support Company
#10
Agile IT Responders
By Agile IT Responders
Offers flexible, on-demand IT support and short-term project assistance, often billed hourly or per incident.
Platforms & Use Cases
Platforms: Windows, macOS, Common Business Applications, Basic Networking Gear
Best For: Break/Fix Support, Supplemental IT Staffing, Short-Term IT Projects, After-Hours Support Overflow, Hardware Repair/Upgrades
Key Features
- ✓On-Demand Support: Pay-as-you-go support model for businesses without ongoing contracts.
- ✓Rapid Incident Response: Focus on quick resolution for immediate technical problems.
- ✓Flexible Staff Augmentation: Provides temporary technical resources for projects or coverage gaps.
- ✓Hourly & Block Hour Billing: Transparent billing options suitable for unpredictable needs.
Scorecard (Overall: 5.7 / 10.0)
Pricing
Hourly Support
$125.00 / Per Hour
- Remote & On-Site Support (as needed)
- Incident-Based Troubleshooting
Limitations: No proactive services, Response time not guaranteed without retainer
Support Blocks
$1000.00 / Pre-Paid Block (10 Hours)
- Discounted Hourly Rate
- Priority Response Option
- Usable for any IT task
Pros
- + Very flexible, no long-term contracts required.
- + Cost-effective for infrequent support needs.
- + Good for supplementing internal IT or for specific projects.
- + Fast response for immediate break/fix issues.
Cons
- - Almost no proactive management or strategic guidance.
- - Potentially high costs if support needs become frequent.
- - Limited scope of expertise compared to full MSPs.
- - Security and preventative measures are minimal.
Verdict
"Best suited for businesses with minimal or unpredictable IT support needs, or those needing temporary project resources, who prefer a pay-as-you-go model over a comprehensive managed service contract."
#9
ConnectSphere Solutions
By ConnectSphere Solutions
Focuses on unified communications (UCaaS), network management, and collaboration tools support.
Platforms & Use Cases
Platforms: VoIP Systems, Microsoft Teams, Zoom Phone, Network Infrastructure (Cisco, Meraki), SD-WAN
Best For: Unified Communications Management, Network Design & Optimization, VoIP Implementation & Support, Collaboration Platform Administration, SD-WAN Deployment
Key Features
- ✓UCaaS Expertise: Specialized support for platforms like Teams Voice, Zoom Phone, RingCentral, etc.
- ✓Advanced Network Management: Includes SD-WAN, QoS optimization, and complex routing/switching support.
- ✓Call Quality Monitoring: Proactive monitoring and troubleshooting for VoIP and video conferencing.
- ✓Collaboration Security: Securing communication platforms against threats and data leakage.
Scorecard (Overall: 7.5 / 10.0)
Pricing
Network Essentials
$750.00 / Per Month (Site-Based)
- Network Monitoring
- Firewall Management
- Basic Troubleshooting
Limitations: UCaaS support billed separately
Unified Comms Pro
$40.00 / Per User/Month
- UCaaS Platform Admin
- VoIP Support
- Call Quality Monitoring
- Basic Network Support Included
Connect & Secure
$65.00 / Per User/Month
- All Pro Features
- Advanced Network Management
- SD-WAN Support
- Collaboration Security Tools
Pros
- + Strong specialization in networking and unified communications.
- + Expertise with modern collaboration tools.
- + Good choice for companies heavily reliant on VoIP and video conferencing.
- + Offers both site-based and per-user pricing options.
Cons
- - General server and end-user compute support might be less comprehensive.
- - Less focus on broader cybersecurity than MSSPs.
- - May require combining with another provider for full-scope IT.
Verdict
"An excellent specialized provider for managing complex networks and unified communications systems. Ideal for businesses where reliable communication and collaboration platforms are critical."
#8
Enterprise IT Partners
By Enterprise IT Partners
Provides co-managed and fully managed IT services tailored for large enterprises with complex infrastructures.
Platforms & Use Cases
Platforms: Complex Network Architectures, Data Center Management, Enterprise Applications (SAP, Oracle), Hybrid Cloud Environments, Mainframe (Niche)
Best For: Enterprise Helpdesk Augmentation, Data Center Operations, Network Operations Center (NOC) Services, ITIL Process Implementation, Large-Scale Deployments
Key Features
- ✓ITIL Framework Adherence: Structured service delivery based on IT Infrastructure Library best practices.
- ✓Dedicated NOC Services: 24/7 monitoring and management of complex network and server infrastructures.
- ✓Service Level Agreement (SLA) Focus: Strong, customizable SLAs designed for enterprise requirements.
- ✓Change Management Processes: Rigorous processes for managing changes in complex IT environments.
Scorecard (Overall: 7.8 / 10.0)
Pricing
Co-Managed Module
$8000.00 / Per Month (Base Fee + Variable)
- NOC Monitoring
- Tier 2/3 Escalation Support
- Reporting & Analytics
Limitations: Assumes client has internal Tier 1 support
Fully Managed Infrastructure
$25000.00 / Per Month (Custom Quote)
- Full NOC & SOC Services
- End-to-End Infrastructure Management
- Dedicated Service Delivery Manager
- ITIL Process Management
Pros
- + Deep expertise in managing large, complex enterprise environments.
- + Strong adherence to ITIL and formal processes.
- + Robust NOC and infrastructure management capabilities.
- + Highly customizable SLAs.
Cons
- - Significantly higher cost, unsuitable for SMBs.
- - Can be less agile than smaller providers.
- - Focus is heavily on infrastructure and process, potentially less on end-user experience.
Verdict
"Tailored for large enterprises needing sophisticated, process-driven IT management, particularly for complex infrastructure and co-managed scenarios. Overkill and too expensive for smaller organizations."
#7
LocalTech Support
By LocalTech Support
Regional IT support company emphasizing personalized service and on-site support within a specific geographic area.
Platforms & Use Cases
Platforms: Windows, macOS, On-Premise Servers, Standard Business Software
Best For: SMB IT Support (Local), On-Site Troubleshooting, Network Cabling & Setup, Hardware Procurement & Installation
Key Features
- ✓Strong Local Presence: Technicians available for quick on-site dispatch within the service area.
- ✓Personalized Account Management: Clients typically work with a small, dedicated team who knows their environment.
- ✓Hardware Services: Assistance with purchasing, setting up, and repairing hardware.
- ✓Network Installation: Expertise in setting up and maintaining local area networks, including cabling.
Scorecard (Overall: 6.5 / 10.0)
Pricing
Remote Assist
$55.00 / Per User/Month
- Remote Helpdesk
- Basic Monitoring
- Software Patching
Limitations: On-site support billed hourly
Total Care
$110.00 / Per User/Month
- Remote & On-Site Support (Allowances)
- Proactive Maintenance
- Basic Security
- Vendor Liaison
Total Care Plus
$160.00 / Per User/Month
- Unlimited On-Site Support
- Enhanced Security Suite
- Backup Management
- Regular Strategy Meetings
Pros
- + Excellent for businesses needing frequent on-site support.
- + Personalized service and relationships.
- + Strong understanding of local business context.
- + Often competitive pricing for their service area.
Cons
- - Limited geographic reach.
- - May lack cutting-edge expertise found in larger or specialized firms.
- - Scalability can be limited compared to national providers.
- - Advanced cloud/security services might be less developed.
Verdict
"A great option for SMBs within its service area who value personalized relationships and require regular hands-on, on-site technical assistance."
#6
ScaleRight IT
By ScaleRight IT
Flexible IT support provider specializing in scalable solutions for startups and high-growth companies.
Platforms & Use Cases
Platforms: Cloud-Native Stacks, SaaS Platforms, Windows, macOS
Best For: Startup IT Support, Rapid Scaling IT Infrastructure, SaaS Application Management, Onboarding/Offboarding Automation
Key Features
- ✓Flexible Per-User Pricing: Pricing that easily adjusts as companies grow or shrink.
- ✓Cloud-First Approach: Expertise in leveraging cloud services for scalability and efficiency.
- ✓Onboarding/Offboarding Process Automation: Streamlining user setup and removal across various platforms.
- ✓SaaS Management: Centralized management and support for various Software-as-a-Service applications.
Scorecard (Overall: 7.8 / 10.0)
Pricing
Launchpad
$50.00 / Per User/Month
- Core Helpdesk
- Basic Endpoint Management
- User Onboarding/Offboarding (Basic)
Limitations: Limited Proactive Monitoring, Business Hours Support Only
Growth Engine
$95.00 / Per User/Month
- 24/7 Helpdesk Option
- Proactive Monitoring
- SaaS Management Tools
- Enhanced Security
Hyper Scale
$150.00 / Per User/Month
- All Growth Features
- Dedicated Account Manager
- Advanced Automation
- Strategic IT Reviews
Pros
- + Excellent scalability and flexible pricing models.
- + Strong understanding of startup and growth company needs.
- + Good focus on cloud and SaaS environments.
- + Efficient onboarding/offboarding processes.
Cons
- - May lack deep expertise in legacy or highly complex enterprise systems.
- - Advanced strategic consulting might be less robust than specialized firms.
Verdict
"A top choice for startups and rapidly growing businesses needing flexible, scalable IT support with a cloud-first mentality and predictable per-user costs."
#5
Horizon Tech Consultants
By Horizon Tech Consultants
IT consulting firm that also offers managed services, excelling in strategic planning, digital transformation, and project implementation.
Platforms & Use Cases
Platforms: Cross-Platform, Cloud Platforms, ERP/CRM Systems, Business Intelligence Tools
Best For: IT Strategy & Consulting, Digital Transformation Projects, Cloud Migration Strategy, Large-Scale IT Project Management, Co-Managed IT for Internal Teams
Key Features
- ✓Strategic IT Roadmapping: Developing long-term IT strategies aligned with business goals.
- ✓Project Management & Implementation: Expert management of complex IT projects like ERP rollouts or cloud migrations.
- ✓Business Process Automation: Identifying and implementing technology solutions to automate workflows.
- ✓Co-Managed IT Support: Supplementing internal IT teams with specialized expertise and resources.
Scorecard (Overall: 7.3 / 10.0)
Pricing
Consulting Retainer
$5000.00 / Per Month
- Dedicated Consulting Hours
- Strategic Planning Sessions
- Technology Assessments
Limitations: Focus on strategy, not day-to-day support
Managed Services Add-on
$100.00 / Per User/Month (Requires Retainer)
- Helpdesk Support
- Basic RMM
- Security Essentials
Project-Based
$175.00 / Per Hour
- Defined Scope Project Work
- Implementation Services
- Specialized Expertise
Pros
- + Exceptional strategic IT consulting capabilities.
- + Strong project management skills for complex initiatives.
- + Ideal for businesses undergoing significant technological change.
- + Good co-managed IT option for augmenting internal teams.
Cons
- - Managed services are often secondary to consulting engagements.
- - Can be expensive, especially for project work.
- - Less focus on rapid-response helpdesk compared to pure MSPs.
Verdict
"Best suited for organizations needing high-level strategic IT guidance, project expertise, or digital transformation leadership, rather than those solely seeking basic outsourced helpdesk and maintenance."
#4
CyberSecure Pro
By CyberSecure Pro
Managed Security Service Provider (MSSP) with a primary focus on comprehensive cybersecurity solutions, augmented by IT support.
Platforms & Use Cases
Platforms: Windows, macOS, Linux, Cloud Security Posture Management (CSPM), Network Devices
Best For: Managed Security Services, Compliance Management (HIPAA, PCI, CMMC), Incident Response, Security Audits & Penetration Testing, Secure IT Infrastructure Management
Key Features
- ✓Security Operations Center (SOC): 24/7 monitoring, analysis, and response to security threats by dedicated security professionals.
- ✓Advanced Endpoint Detection & Response (EDR): Sophisticated endpoint protection beyond traditional antivirus.
- ✓SIEM & Log Management: Security Information and Event Management for centralized logging and threat detection.
- ✓Penetration Testing: Simulated cyber-attacks to identify vulnerabilities.
Scorecard (Overall: 7.8 / 10.0)
Pricing
Security Essentials
$100.00 / Per Endpoint/Month
- Managed Firewall
- Advanced EDR
- Vulnerability Scanning
- Basic SOC Monitoring
Limitations: Limited incident response hours, Basic IT support only
Compliance Focused
$180.00 / Per Endpoint/Month
- All Essentials Features
- SIEM & Log Management
- Compliance Reporting
- Enhanced SOC Services
Elite Security & IT
$250.00 / Per User/Month
- All Compliance Features
- Full Incident Response Retainer
- Penetration Testing Credits
- Integrated IT Helpdesk Support
Pros
- + Exceptional depth in cybersecurity services.
- + Dedicated SOC provides high-level threat monitoring.
- + Strong focus on compliance and security best practices.
- + Good option for businesses in regulated industries.
Cons
- - Core IT support may be secondary to security focus.
- - Can be more expensive, especially if full IT support is needed.
- - Pricing models (per endpoint) can differ from per-user models.
Verdict
"The premier choice for organizations prioritizing cybersecurity above all else, particularly those needing advanced threat detection, incident response, and compliance support. General IT support is competent but not the primary focus."
#3
Reliant IT Partners
By Reliant IT Partners
Value-focused managed IT services provider offering essential support and maintenance for small businesses on a budget.
Platforms & Use Cases
Platforms: Windows, macOS, Microsoft 365, Google Workspace
Best For: Small Business IT Support, Helpdesk Outsourcing, Microsoft 365/Google Workspace Management, Basic Network Support
Key Features
- ✓Affordable Helpdesk: Cost-effective remote and on-site support options during business hours.
- ✓Microsoft 365 / Google Workspace Expertise: Specialized support for setup, migration, and management of cloud productivity suites.
- ✓Essential Monitoring: Basic system health monitoring and alerting.
- ✓Vendor Management: Acts as a single point of contact for dealing with other technology vendors (ISP, software providers).
Scorecard (Overall: 6.7 / 10.0)
Pricing
Basic Care
$45.00 / Per User/Month
- Remote Helpdesk (Business Hours)
- Basic Monitoring
- Patch Management
Limitations: Limited proactive services, Slower response time guarantees
Standard Care
$75.00 / Per User/Month
- Faster Response Times
- Endpoint Security
- Microsoft 365/Google Workspace Admin
- Basic Backup Checks
Pros
- + Very competitive pricing, excellent value for core services.
- + Good choice for small businesses with basic needs.
- + Strong focus on common SMB tools like M365/Workspace.
- + Transparent and simple pricing plans.
Cons
- - Limited scope of services compared to larger providers.
- - Less focus on proactive management and advanced security.
- - Support outside business hours may be limited or costly.
- - May struggle with highly complex environments.
Verdict
"A strong contender for small businesses seeking reliable, affordable IT support for day-to-day issues and management of essential cloud services, prioritizing value over breadth of features."
#2
Apex Managed Services
By Apex Managed Services
Specializes in cloud infrastructure management and cybersecurity services for technology-driven companies.
Platforms & Use Cases
Platforms: AWS, Azure, Google Cloud, Windows Server, Linux Server
Best For: Cloud Migration & Management, DevOps Support, Advanced Cybersecurity, Network Infrastructure Management
Key Features
- ✓Cloud Architecture & Optimization: Expert design, implementation, and ongoing optimization of cloud environments.
- ✓Managed Detection & Response (MDR): 24/7 security monitoring, threat hunting, and incident response services.
- ✓Compliance as a Service: Assistance with achieving and maintaining compliance standards (e.g., HIPAA, SOC 2, GDPR).
- ✓Infrastructure as Code (IaC): Automated infrastructure provisioning and management using IaC principles.
Scorecard (Overall: 8.5 / 10.0)
Pricing
Cloud Foundation
$1500.00 / Per Month (Flat Fee)
- Basic Cloud Monitoring
- Patch Management
- Cost Optimization Reporting
Limitations: Limited support hours, Excludes security services
Security Focused
$3500.00 / Per Month (Flat Fee)
- 24/7 Security Monitoring
- Vulnerability Management
- Basic MDR
- Compliance Support
Cloud & Security Pro
$6000.00 / Per Month (Flat Fee)
- All Security Focused Features
- Advanced MDR & Threat Hunting
- Full Cloud Management & Optimization
- DevOps Support Hours
Pros
- + Deep expertise in cloud and cybersecurity.
- + Strong focus on modern IT practices like DevOps and IaC.
- + Excellent advanced security services (MDR).
- + Good fit for tech companies and those with complex cloud needs.
Cons
- - Pricing can be high, especially for smaller organizations.
- - Less focus on traditional end-user helpdesk support compared to others.
- - Flat-fee models may not suit all budget structures.
Verdict
"Ideal for organizations heavily reliant on cloud infrastructure and requiring top-tier cybersecurity expertise, though potentially overkill and pricey for simpler SMB needs."
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#1
Nexus IT Solutions
By Nexus IT Solutions
Comprehensive managed IT services provider focusing on proactive support and strategic IT planning for SMBs and mid-market companies.
Platforms & Use Cases
Platforms: Windows, macOS, Linux, Cloud (AWS, Azure, Google Cloud), On-Premise Servers
Best For: Full IT Outsourcing, Co-Managed IT, Cloud Services Management, Cybersecurity Management, Helpdesk Support
Key Features
- ✓24/7 Helpdesk: Around-the-clock support available via phone, email, and chat for immediate issue resolution.
- ✓Remote Monitoring & Management (RMM): Proactive monitoring of systems and networks to identify and resolve potential issues before they cause downtime.
- ✓Managed Security: Includes firewall management, endpoint protection, vulnerability scanning, and security awareness training.
- ✓Backup & Disaster Recovery: Automated data backup and robust disaster recovery planning to ensure business continuity.
- ✓vCIO Services: Strategic IT guidance and roadmap planning from experienced virtual Chief Information Officers.
Scorecard (Overall: 8.3 / 10.0)
Pricing
Essentials
$65.00 / Per User/Month
- Helpdesk Support (Business Hours)
- Basic RMM
- Endpoint Protection
Limitations: Limited Proactive Services, No vCIO
Pro
$120.00 / Per User/Month
- 24/7 Helpdesk
- Advanced RMM
- Managed Security Suite
- Basic Backup & DR
Enterprise
$180.00 / Per User/Month
- All Pro Features
- Advanced Backup & DR
- vCIO Services
- Compliance Management
Pros
- + Highly responsive support team.
- + Comprehensive service offering covers most IT needs.
- + Strong focus on proactive maintenance.
- + Scalable solutions for growing businesses.
Cons
- - Higher price point compared to some competitors.
- - vCIO services only included in top tier.
Verdict
"An excellent all-around choice for businesses seeking comprehensive, proactive IT management with strong support, particularly those prioritizing reliability and scalability."
Final Thoughts
The IT support landscape offers diverse options, from comprehensive managed services providers like Nexus IT Solutions to specialists like Apex (Cloud/Security) and ConnectSphere (UCaaS/Network). Value-focused options like Reliant IT cater to SMBs, while ScaleRight excels with startups. Those needing on-site presence might prefer a regional player like LocalTech, whereas large enterprises have options like Enterprise IT Partners. Security-first organizations should consider MSSPs like CyberSecure Pro, and those needing strategic guidance might look to Horizon Tech Consultants. Finally, Agile IT Responders offers flexibility for on-demand needs.